UltFace supports guest sessions and optional Google-linked accounts. You can delete your account from the app or by emailing us. This page explains the steps for App Store / Play compliance and for users who cannot open the app.
Option 1: Delete in the app (recommended)
- Open UltFace
- Go to the Profile tab
- Scroll to Settings
- Tap Delete account
- Confirm when prompted
This deactivates your account, clears Google linkage identifiers we no longer need, and starts you on a fresh guest session on that device.
Option 2: Request deletion by email
If you cannot access the app, email support@denovate.app with subject line UltFace account deletion and include:
- The Google email linked to your account (if any)
- Approximate last use date
- Device type (iPhone / Android / desktop browser)
We will respond within 30 days.
What data will be deleted
When your account is deleted, we remove or anonymize personal account data, including where applicable:
- Email, display name, avatar URL, and Google subject ID
- Device identifier association on that account
- Access to your profile as an active user
- Authentication tokens on the client after deletion
Generation jobs and media associated with the account are removed or made inaccessible according to our storage lifecycle. See Data deletion for details on uploads and outputs.
What may be retained
Limited records may be retained for security, fraud prevention, accounting, or legal compliance (for example Stripe payment records held by Stripe, or anonymized transaction references) for the period required by law — typically up to the applicable bookkeeping retention window. These records are not used to continue providing you the Service.
Credits after deletion
Unused credits on a deleted account are forfeited and are not transferable, except where mandatory consumer law requires otherwise.
Compliance reference
- Apple App Store Review Guideline 5.1.1(v)
- Google Play account deletion requirements
- GDPR Article 17 (right to erasure)
- UK Data Protection Act 2018
- CCPA section 1798.105
Contact
Email: support@denovate.app
Postal: DENOVATE LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Related: Data deletion · Privacy Policy · Support