Contact us
Email support@denovate.app — we typically reply within 1–2 business days.
Include your app version (Profile → Settings), whether you use a guest or Google-linked account, the product you were generating, and a short description. Screenshots help.
Credits & billing
Credit packs are purchased through Stripe checkout in the web app. Your balance appears in the credits pill and on Profile.
- If checkout fails, confirm Stripe is configured and try again from Profile → Buy credits
- Credits are used when a generation starts; failed jobs may refund reserved credits depending on the failure path
- For payment disputes on a Stripe charge, contact us with the approximate purchase time and email used at checkout
Common questions
Do I need an account?
You can start as a guest on your device. Optionally tap Continue with Google on Profile to verify your account and keep credits and creations across devices.
Google sign-in isn’t available
Google sign-in requires a configured Web Client ID. If you see a configure hint, sign-in isn’t enabled in that environment yet. You can still use guest mode and email us for help.
My generation failed or is stuck
Check your credit balance, wait for the job to finish (or fail), then try again. Network issues and model-provider outages can delay results. If it keeps failing, email support with the approximate time and product name.
Are results medical?
No. UltFace creates artistic entertainment keepsakes only — not medical imaging, diagnosis, or clinical advice. See our Terms of Service.
How do I delete my account or data?
Use Profile → Delete account, or follow Account deletion and Data deletion.
Legal
Contact
Email: support@denovate.app
Postal: DENOVATE LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom